Case study

ERP maintenance for a lighting manufacturer & importer

A small B2B electrical lighting manufacturer and importer that runs its operations on NetSuite.

Illustration of a product catalog kept in sync between an ERP and a website

At a glance

  • Industry: Electrical lighting (B2B)
  • Platform: NetSuite ERP + web store
  • Services: Custom software, ongoing care
  • Status: Maintained monthly
  • Working together: 5+ years
  • Engagement: Ongoing monthly care plan
  • Team: Founder + technical project manager

The problem

What wasn’t working

Every new product had to be added to both the ERP and the website, with images, spec sheets, and photometric (IES) files. Doing this by hand was slow and easy to get wrong, and small mistakes in SKUs or categories caused problems downstream.

What we did

The solution

  • Took over maintenance of their ERP and web store.
  • Set up a monthly workflow for product additions and updates.
  • Handle images, descriptions, SEO fields, spec sheets, and IES files.
  • Reconcile SKUs and assign categories so both systems match.

The result

What changed

The catalog stays in sync between the ERP and the website, and new products go live on a predictable schedule. After more than five years, it is still running smoothly. The client’s team no longer spends its own time on product data.

Ongoing care

How we run it

  • A predictable monthly cycle for new products and updates.
  • Each listing is checked in both the ERP and the web store before it goes live.
  • Urgent fixes are handled right away, outside the monthly cycle.
  • Other requests get a response within 1–2 business days.

Who’s involved

  • Sasha, founder: scope, agreement, and priorities. Your single point of contact.
  • Technical project manager: day-to-day delivery, quality checks, and schedules.
  • Trusted specialists: brought in when the work needs extra hands.

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